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Terms & Conditions

Welcome to It’s Me & You Clinics’ website. These terms and conditions govern the supply of products ordered through our website ( The website is operated by or on behalf of It’s Me & You Clinics (referred to as “we,” “us,” or “our”). We are a limited company registered in [Country], with registration number [Registration Number]. Our registered office is located at [Address]. By placing an order for any product on this website, you agree to be bound by these terms and conditions.

Please read these terms and conditions carefully before making a purchase. If you do not agree to these terms, you should not proceed with your order.

Changes to Terms and Conditions
We reserve the right to modify these terms and conditions from time to time without prior notice. However, any changes will not affect orders you have already placed with us. The latest version of these terms and conditions will be available on our website, and we recommend checking it regularly.

The information provided on our website about our services and products is for general informational purposes only and is not intended to replace medical advice. The content on the website and the products we offer should not be used as a substitute for professional medical guidance. If you require medical advice or have specific health concerns, please consult with a qualified medical professional or your doctor.

To access certain features or purchase products on our website, you may be required to register with us. You must provide accurate and current registration details. If you are provided with a log-on ID, keep it confidential and do not disclose it to others. You are responsible for all activities that occur under your log-on ID and must inform us immediately of any unauthorized use or security breach.

Ordering and Availability
To place an order, you must be at least 18 years old or meet the legal age requirement in your country for such transactions. By placing an order, you confirm that you meet the age requirement.

When you place an order, you will receive an acknowledgment from us, but it does not mean your order has been accepted. We reserve the right to decline any order at our discretion. The contract between you and us for the product(s) will be formed only when we send you an order confirmation after accepting your order.

We will deliver the products to the delivery address you provide during the order process. Delivery dates will be specified in the order confirmation. If no delivery date is mentioned, we will deliver within 60 days of the order confirmation, barring exceptional circumstances.
Please note that there might be restrictions on delivering to certain remote areas or countries where prohibited by export laws. You are responsible for any import duties and taxes levied when the products reach your specified destination outside the United Kingdom.

Ownership and Risk
The products will become your responsibility from the time of delivery, and ownership will pass to you upon delivery once full payment has been received.

Price and Payment
Product prices quoted on our website are inclusive of VAT but exclude delivery costs, which will be added to the total amount due at checkout. Prices and delivery costs may change, but such changes will not affect orders for which an order confirmation has already been sent.

Payments must be made using credit or debit cards on the checkout page. Your card will be charged only upon order dispatch. Please note that payment transactions may be subject to validation checks by your card issuer.

Consumer Cancellation Rights
You have the right to cancel a Contract within 14 days after receiving the order (except for hygiene-sealed items with opened packaging). To exercise this right, you must inform us of your decision to cancel in writing.

If you cancel, we will provide a full refund of the product price (excluding postage) in accordance with our refunds policy. You must return the products within 14 days of notifying us, ensuring they are in the same condition as received. You are responsible for return shipping costs.

Refunds Policy
If you cancel a Contract within the 14-day cooling-off period, we will process the refund as soon as possible, but no later than 14 days after receiving the returned products. Refunds will include the product price and standard delivery cost but exclude your cost of returning the products.

Faulty Products
If a product is damaged, faulty, or has developed a fault, you may be entitled to remedies under your legal rights, depending on when you notify us of the issue. Please contact us as soon as possible if you believe a product is faulty.
Intellectual Property Rights
All intellectual property rights (including text, graphics, trademarks, and logos) on our website belong to us or our licensors. Nothing in these terms grants you any ownership rights to this content.

Except as expressly permitted, you are not allowed to scrape content, remove or change any content, interfere with the proper working of the website, or create links to the website without our written consent.

The information on our website is provided “as is” and “as available.” While we strive for accuracy, we do not guarantee that the content is error-free or up-to-date. Any reliance on the content is at your own risk.

User Content
You may be allowed to upload user-generated content on the website, such as reviews or comments. By submitting such content, you grant us and our affiliates a perpetual, worldwide, non-exclusive, royalty-free, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display the content.

External Links
Our website may include links to external sites. These links are provided for information purposes only. We do not endorse or associate with the operators of these external sites.

We shall not be liable for any business losses or events outside our reasonable control. We do not guarantee continuous website availability and are not responsible for any unavailability, modification, or suspension of the website.

You may not transfer or assign any rights or obligations under these terms. Notices must be given in writing to the address provided. These terms and conditions represent the entire agreement between us and supersede any previous agreements.

Governing Law
These terms and conditions are governed by [Country] law, and any disputes shall be subject to the exclusive jurisdiction of the courts of [Country].

Contact Us
If you have any questions, concerns, or complaints, please email us at [Email Address].
Promotional Terms & Conditions
By participating in any promotions, you agree to these terms and conditions.
Please note that promotional codes can only be used for full-price items and cannot be combined with other offers. Any refunds or exchanges will not include promotional discounts. Please ensure you comply with the specific terms of each promotion to be eligible for the offer.

Competition Terms and Conditions
To participate in any competitions, you must follow the instructions provided, and one winner will be randomly selected from eligible entries. The winner will be informed via email or other communication channels within five (5) business days after the competition ends. The prize must be claimed within six (6) months from notification. In case the prize becomes unavailable, we may replace it with a similar prize of equivalent value.
Please note that these terms and conditions apply to specific competitions or promotions and may vary for each event.